Med spa rebooking automation timed to each client's treatment clock
Neurotoxin clients are often due back in three to four months, a laser series needs spacing your provider sets, and a member with banked units has prepaid for visits they have not booked. We build rebooking that reads each client's history in your booking platform and sends the right reminder at the right time, without promising anything about results.
- Reminders keyed to the service and provider interval
- Banked units and credits named in the message
- Lapsed clients flagged before they are gone
Why repeat visits slip
The rebook at checkout does not stick
Clients say they will book from home. Without a reminder near the due date, their next tox visit happens somewhere else or not at all.
Series stall at session two
A laser or microneedling series sold as a package loses momentum after the first visits, and the remaining sessions sit near their expiration date.
Members pay but do not come in
Monthly credits and banked units build up, the member feels they are not getting value, and they cancel at renewal.
What rebooking automation does
Every interval comes from your providers, and every message uses approved wording that does not speak to outcomes.
Interval reminders by service
Reads the last visit and service, applies the interval your providers set for it, and texts a booking link when the client is due.
Series spacing
Tracks which session of a package is next and the spacing your provider set, and books the next session before the gap grows.
Banked units and credits
Mentions the units or credits a member already has, so the reminder is about using what they paid for.
Package expiration notices
Warns clients ahead of the expiration terms you set. State rules on prepaid services and gift certificates may limit expirations, so your counsel confirms the terms.
Failed renewal follow-up
When a membership card declines, sends the update link from your platform and alerts the desk before the member lapses.
Lapsed client list
Clients well past their usual interval go to a short list for a personal note from their provider or coordinator.
Where rebooking pulls its data
Boulevard
Visit history, memberships and booking links through Boulevard's developer API.
Zenoti
Service history, packages and member balances through the Zenoti API.
Vagaro, Mangomint and EMRs
Partner access, webhooks or exports for platforms without an open API, including PatientNow or Nextech.
Text and email
Sent from registered business numbers and your domain, with STOP and unsubscribe honored.
Lead follow-up
New clients come in from ads and roll into rebooking after the first visit.
Med spa agents
Rebooking pairs with the membership and banked unit agent.
Rebooking that keeps your standards
No results in the reminder
Messages say it is time to book. They do not describe how long results last or how a client will look, in line with FTC rules on health claims.
Providers own the clock
Intervals come from your providers, per service. A client who asks whether they can come in sooner is sent to a provider.
Consent for every text
Reminders go only to clients with texting consent on file, and opt-outs stop all texts at once. Your counsel sets the TCPA policy.
Memberships match the ledger
Credit and unit counts come from your booking platform, so the reminder never shows a balance the desk cannot honor.
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Common questions
What is med spa rebooking automation?
It reads each client's visit history, applies the interval your providers set for that service, and reminds them to book when they are due, including members with banked units or credits.
Who decides the interval for neurotoxin or filler?
Your providers. Common ranges exist, but the system uses whatever interval each provider sets for each service.
Can it remind a member about unused credits?
Yes. It names the credits or units on file and links to booking. Balances come straight from your platform.
What about package expirations?
It warns clients ahead of the terms you set. State rules may restrict expirations on prepaid services, so your counsel should confirm those terms.
Does it try to upsell other treatments?
Only if you want it to, and only with approved copy. Any suggestion of a treatment for a client's concern is left to a provider.
Can it work with our membership billing?
It watches for declined renewals and sends the card update link from your platform. It does not charge cards itself.
Bring regulars back on schedule
Take the 2-minute AI audit to see how many repeat visits your med spa could recover.
- Pull a year of visit history
We look at each service's real return pattern, open packages and member credit balances.
- Set intervals with your providers
Each provider sets the interval for their services. The system never picks one on its own.
- Start with neurotoxin clients
They have the clearest cycle. Staff approve the first rounds of reminders before they send.
- Add packages, members and win-back
Series, memberships and lapsed clients follow. We review rebook rates, opt-outs and errors each month.