Med spa lead follow up automation that answers while the ad is still fresh
A lip filler lead from a Meta ad is worth the most in its first few minutes and the least the next afternoon. We build follow-up that picks up each lead form, replies from copy your medical director approved, offers real consult times from your booking system and steps aside the moment a client asks something only a provider should answer.
- Lead forms picked up as they arrive
- Consult times pulled from your live calendar
- Clinical questions handed to a provider
Why paid leads go cold
Leads land in three different places
Meta lead forms sit in Ads Manager, Google lead form assets go to an email, and site inquiries hit a shared inbox. Nobody sees them in one queue.
Price shoppers and real candidates look the same
"How much per unit?" and "I have a wedding in six weeks" get the same canned reply, so the ready-to-book lead waits behind the browser.
Consults that never turn into treatment
A free consult with no deposit and no follow-up becomes a no-show or a client who books the treatment elsewhere.
What the lead follow-up handles
Every reply comes from an approved service library. Nothing is improvised about results, safety or candidacy.
One lead queue
Pulls leads from Meta lead ads and Google lead forms through their APIs and webhooks, plus site forms, into a single list with source and campaign.
First reply in minutes
Texts or emails from approved copy for the service in the ad, with consult times from your booking platform.
Consult booking with deposit
Books the consult and sends your deposit or card-on-file link, using the no-show policy you already have.
Intent sorting
Separates price questions, date-driven requests and clinical questions, and sends each to the right person.
Follow-up ladder
Unanswered leads get a few spaced messages, then stop. Consults with no treatment booked get a gentle check-in from the coordinator's queue.
Ad-to-treatment reporting
Shows which campaigns produce booked treatment, not just form fills, so you can move spend.
Where leads come from and go
Meta and Google lead forms
Leads pulled through the Meta Graph API and Google Ads lead form webhooks.
Website and landing pages
Site forms posted straight into the same queue.
Boulevard and Zenoti
Consult availability read and bookings created through their developer APIs.
Vagaro, Mangomint and others
Through partner access, webhooks or exports where there is no open API.
Patient intake
Booked consults move straight into forms and consent chasing.
Rebooking
First treatments roll into interval reminders.
Why the replies stay on the right side of the line
Claims checked before they send
Replies are kept to approved copy, with the FTC Act's rules on health claims in mind. No "guaranteed", no "no downtime for everyone", no promised results.
Texting consent captured at the form
Lead forms carry your texting consent language, and texts go out only with consent on record. Your counsel owns the TCPA policy.
Price talk stays honest
Replies quote the ranges you approve and say the provider sets the final plan at the consult.
Lead data stays with you
Leads, messages and model accounts live in the practice's accounts, not ours, and health details shared by a lead go to a provider queue.
“He got me 9 sales in my first 7 days of launching our campaign, which exceeded my expectations!”
Common questions
What is med spa lead follow up automation?
It collects leads from ads and your site, replies within minutes from approved service copy, books consults from your live calendar and hands clinical questions to a provider.
Can it answer "Am I a good candidate?"
No. That question goes to a provider or is answered with an offer to book a consult. The system never assesses candidacy.
Can it quote prices?
It quotes the ranges you approve, such as a per-unit price for neurotoxin, and notes that the provider sets the plan and final price.
Will it work with our Meta lead ads?
Yes. Leads are pulled through Meta's API as they come in, so they do not wait in Ads Manager or a download.
What if a lead texts after hours?
It replies with consult times and a booking link. Anything clinical waits for the morning provider queue, with a note telling the client when to expect an answer.
Can it take a consult deposit?
It sends the deposit or card-on-file link from your booking platform. It does not process cards itself.
Answer your next lead before a competitor does
Take the 2-minute AI audit to see how many ad leads your med spa could keep.
- Trace 60 days of leads
We match each lead to its reply time, consult and first treatment to see where the losses are.
- Build the service library
Approved descriptions, price ranges and banned phrases for each service, signed off by your medical director.
- Start on one ad account
Replies run for one campaign with a coordinator approving each one before it sends.
- Add sources and tune monthly
Google forms and site leads join next. We review reply quality, bookings and opt-outs each month.