Tenant communication automation that answers from the lease, not from guesswork
Residents ask about trash day, guest parking, renter's insurance and their balance. We build automation that answers from the resident's lease, the community handbook and the PMS ledger, drafts notices for staff and routes anything sensitive to a person.
- Answers cite the lease clause or handbook section
- Building notices drafted for the right units
- Accommodation, harassment and legal messages go to staff
The resident inbox is three jobs mixed together
The same question every week
Can I paint? Where do packages go? When is pest control? Each answer is in the lease or handbook, and each one costs a staff member several minutes to find.
Notices that go out late or wide
The water shutoff notice needs to reach every unit in Building B, not the whole portfolio, and it has to go out within the notice period your lease and local law require.
Sensitive messages buried in routine ones
A neighbor complaint that hints at harassment, or a request for a grab bar, can sit unread between parking questions. Those need a trained person, quickly.
What tenant communication automation covers
Answers come from your documents. Formal notices and anything with legal weight are drafted for staff, never sent on their own.
Lease and handbook answers
Answers routine questions from that resident's lease and that property's handbook, and links the source, so a Building A rule never gets quoted to a Building C resident.
Rent and balance reminders
Checks the ledger in your PMS and sends reminders on your schedule. Late notices and anything that starts a legal process are drafted for staff to send.
Targeted building notices
Drafts shutoff, pest treatment, entry and inspection notices for the right property, building or unit list, timed to the notice period your team configures.
Sensitive message routing
Flags reasonable accommodation requests, harassment or discrimination complaints, safety threats and attorney letters, and routes them to the right staff member without an automated reply on the substance.
Renter's insurance tracking
Where your leases require coverage, matches proof of renter's insurance to the resident and reminds them before a policy lapses.
Notice-date reminders
Reminds residents of the notice date in their lease ahead of expiry, then hands renewal pricing and move-out logistics to staff.
Where resident messages come from and go
Portal and shared inbox
AppFolio, Buildium and Rent Manager portal messages and the office inbox handled in one queue.
Texts with consent
Replies by text to residents who opted in, with STOP honored immediately.
Owner requests
Owner questions about statements and approvals routed to the right portfolio manager.
Maintenance status questions
'When is the plumber coming?' answered from the open work order.
Renewals and move-ins
Prospect and renewal conversations continue in leasing.
The full agent roster
Resident communication alongside maintenance, compliance and deposit agents.
Built for what residents can hold against you
Answers match the resident's own lease
Lease versions and addenda change over time. Answers use the lease that resident actually signed, which matters when a fee or rule is disputed.
Accommodations reach a person
Under the Fair Housing Act, accommodation requests need an individualized response. The automation never answers them and routes them the same day.
Texting consent tracked per number
Under the TCPA, automated texts need consent, and residents can revoke it. Consent and opt-outs are stored per number and checked before every send.
Formal notices stay human
Pay-or-quit, entry and lease violation notices carry state-specific timing and content rules. They are drafted from your templates and never sent automatically.
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Common questions
What is tenant communication automation?
Automation that answers routine resident questions from leases and handbooks, sends reminders and drafts notices, while routing sensitive and legal messages to staff.
Can it answer questions about a resident's balance?
Yes, from the PMS ledger, once the resident is verified through the portal or a known contact. Disputed charges go to staff.
Will it send a pay-or-quit or eviction notice?
No. It can draft one from your template and the ledger. Required notice periods and content differ by state, so staff review and serve every formal notice.
How does it handle a request for an assistance animal?
It confirms the request was received and routes it to whoever handles accommodations. It does not ask about the disability or give a yes or no.
Can it send a notice to just one building?
Yes. It drafts the notice for the property, building or unit list you pick, and staff approve before it goes out.
What if two of our properties have different rules?
Each property has its own sources. The automation checks which property and lease a resident belongs to before answering, and says so when a question is not covered.
Stop answering the same questions by hand
Take the 2-minute AI audit to see which resident messages your team can hand off first.
- Load leases, addenda and handbooks
We gather lease templates, addenda, community rules and past answers by property, and flag places where they contradict each other.
- Sort 60 days of resident messages
We classify recent messages as routine, notice, maintenance or sensitive, and agree which categories the automation may answer.
- Draft-and-approve period
Replies start as drafts your team approves, edits or rejects. A category moves to automatic replies only when your team says it is ready.
- Refresh sources each month
New handbook, new addendum or newly acquired property: we update the sources and recheck answers in the monthly review.