Peptide order processing automation from paid order to delivered vial
For peptide sellers whose packers and owners still eyeball every order before it ships. Each Shopify, WooCommerce or BigCommerce order is screened, assigned to a lot with a lab report on file, packed with the matching COA and handed to ShipStation with the right service, while staff decide on anything held.
- Suspect orders held before a label exists
- No lot ships without a matching COA
- Temperature-sensitive SKUs routed to cold packs
Where orders get stuck or go wrong
Friendly fraud ships and comes back as a dispute
A new customer, a big cart, a reshipper address and a billing ZIP that doesn't match. Without a hold step, it goes out the door and returns 60 days later as a chargeback that counts against your ratio.
Lot 2409-B has no certificate
A new batch arrives and is put on the shelf before the lab's HPLC and mass spec report comes back. Orders pull from it anyway, and the slip links to last month's COA.
A Friday order sits in a hot truck
Temperature-sensitive items booked on ground service before a weekend, or shipped without cold packs in summer, generate reships and refund requests the team didn't need.
What the order automation does
One flow from the store's paid-order event to the delivery scan, with a person deciding on every held order and every refund.
Rule-based order holds
Address mismatch, known freight forwarders, velocity on one card, prior disputes, Shopify's fraud analysis risk level or your fraud tool's score. Held orders get a reason a person can read.
Attestation check
Orders missing the age or research-use checkbox your checkout requires are held instead of packed, and the ticked attestation is stored on the order.
Lot allocation with COA gate
Items are allocated first-expiring-first or by your rule, only from lots whose COA lot number, purity result and test date are on file.
Packing slips per lot
Each slip prints the lot number and a link to that lot's certificate, so the paperwork in the box matches the vial.
Cold-pack and weekend routing
Temperature-sensitive SKUs get cold-pack instructions and an expedited ShipStation service, and late-week orders can be held to ship Monday by your rule.
Lot-level stock and recall lists
Stock is counted by lot, and if a batch is ever questioned you get a list of every order and customer who received it in minutes.
Connects to your store and shipping tools
Shopify
Orders, risk assessments, fulfillments and metafields for lot numbers through Shopify's Admin API.
WooCommerce and BigCommerce
Orders, order notes and stock through each platform's REST API.
ShipStation
Orders, carrier services, labels and tracking events through ShipStation's API.
Lab report storage
COA PDFs read from your drive or lab portal export and indexed by lot number.
Certificate requests in the inbox
The same lot data answers 'can I get the COA for my order' tickets.
The dispute evidence agent
Holds and attestations feed the chargeback response packet.
Controls that sit inside every order
A person releases every hold
The system explains why an order looks risky. Your staff decide whether it ships, gets verified or is refunded, and nothing is cancelled on its own.
Traceability a recall would need
Lot, COA version, packer and ship date are written to the order, so a batch question becomes a filtered list instead of a week of searching.
Fraud screening without disguise
We reduce bad orders the honest way: better holds and better evidence. We will not alter descriptors, product names or anything meant to hide what you sell from a processor.
Rules updated as your catalog changes
New SKUs, new labs and new carriers get added to the rules during monthly reviews, in code and accounts that stay with your company.
“He got me 9 sales in my first 7 days of launching our campaign, which exceeded my expectations!”
Common questions
What is peptide order processing automation?
A system that screens each paid order against your hold rules, checks the buyer's attestation, allocates stock from a lot with a matching COA, prints the slip with that lot's certificate link and books the right shipping service.
Will it reduce our chargeback ratio?
Holding suspect orders before they ship usually prevents some disputes, and complete evidence helps you answer the rest. We can't promise a ratio or an outcome with your acquirer.
Can it refund or cancel orders without us?
No. Held orders wait for a person, and any refund, cancellation or money movement needs staff approval.
What happens when a lot's COA doesn't match the lot number?
That lot is blocked from allocation and someone on your team gets a flag with both numbers side by side. Orders draw from the next eligible lot or wait.
We split stock between our warehouse and a 3PL. Does that work?
Yes, if the 3PL can share lot-level stock by API or a scheduled file. Allocation then respects which location actually holds each lot.
Do you handle the attestation checkbox at checkout?
Your store theme or checkout app captures it. We read it, store it with the order and hold any order where it is missing. What the attestation says is your counsel's decision.
Stop shipping orders you'd have held
Take the 2-minute AI audit to see which part of your order flow is costing the most in disputes and reships.
- Trace 60 days of shipped orders and disputes
We line up which orders became chargebacks or reships and what they had in common, then draft hold rules from that pattern.
- Clean up the lot and COA register
Every lot on the shelf gets its lab PDF attached and checked. Lots without a report are marked not for sale before anything automates.
- Hold and allocate in suggest mode
The system proposes holds and lot picks while your packers keep working normally. You compare its calls against theirs for two to three weeks.
- Switch on slips, labels and monthly tuning
Once the calls match, slips, ShipStation labels and tracking emails follow automatically. We review holds and false alarms with you each month.